Delivery & Returns

Delivery

All purchases are delivered free of charge anywhere in the UK by Royal Mail Tracked Delivery. Kojis Jewellery arrives in a Kojis box and branded packaging.

We aim post your jewellery next day, but please note due to current conditions it may be posted up to 48 hours after purchase. Any orders made over Saturday and Sunday will be posted the next working day. We will send you your tracking details via email once the item has been dispatched, jewellery is fully insured during transit.

If you require international shipping please Contact Us, this is a bespoke service and may be subject to charges.

Returns

Please note, we cannot accept any returns that have been worn, damaged, resized, modified, or returned without original paperwork or packaging. All parts of the order must be returned with the item, including any gifts or promotional items.

Online Returns

If you would like a refund or exchange on your order please email us within 3 days of receipt of delivered item(s). Kojis Client Services will issue a prepaid returns label, and upon receipt of this label you have 14 days to return your purchase. If you decide to return your item after 3 days of receipt of delivered item(s) please email us. You, the customer, will be responsible for paying to send the item back to Kojis.

Upon receipt we will inspect the item and email to confirm the issue of a full refund.

Cancel My Order

If you would like to cancel your order please email us as soon as possible. If your order has not been dispatched we will issue a full refund, if the item has already been dispatched we will not be able to refund you until we have received the goods.

In Store Returns

In store we do not offer refunds. We can offer an exchange on jewellery of the same value or a credit note to be used exclusively within Kojis Jewellery in store or online. All exchanges must be made within 30 days of purchase. We cannot exchange jewellery that has been resized, modified, worn, or damaged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale.